At Waking Life Wellness, we are dedicated to providing high quality coaching, supportive resources, and meaningful rewards that recognise your growth. Please read this policy carefully before making a purchase or claiming a reward.

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Digital Products

All digital products and resources, including training plans, nutrition guides, coaching content, and downloadable materials, are delivered electronically.

Once a digital product has been accessed or downloaded, it cannot be refunded or returned. Please ensure that you are ready to begin before completing your purchase.

If you experience any technical difficulties with your download or access, email abby@wakinglife.co.uk and we will resolve it promptly.

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Physical Merchandise (Optional Add-On Purchases)

Clients enrolled in a 6, 12, or 16 Week Programme may choose to purchase Waking Life branded clothing as an optional add-on.

Because these items are made to order, we are unable to offer refunds or exchanges for:

• Incorrect sizing

• Change of mind

• Preference-based returns

If you are unsure about fit or sizing, please reach out before ordering and we will offer guidance to help you choose the best option.

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Complimentary Programme Rewards (Caps and Hoodies)

The Waking Life exclusive cap (12 Week Programme) and the hoodie and cap (16 Week Programme) are complimentary, non-retail rewards provided only to verified programme graduates.

These items are not eligible for returns or refunds, except in cases of damage or defect upon arrival.

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Damage or Defects

If any physical item (purchased or complimentary) arrives damaged or defective:

• Email abby@wakinglife.co.uk within 7 days of receiving your delivery

• Include clear photos and a brief description of the issue

We will review and arrange a replacement where possible.

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Contact

If you have any questions or concerns about your order, access to your materials, or sizing guidance, please contact:

📧 abby@wakinglife.co.uk

We are here to support you throughout your journey.

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